You don't have to read this... I just need to vent and first and foremost I would like to say I nothing against any country...I truly don't mean to hurt anyone's feelings.....Just against companies who insist that you try to speak to someone in a foreign country where you don't understand the language and have difficulty understanding their English with an accent. Some of us do have hearning problems. It's as bad as trying to understand those automated voices.
Anyway today I wanted to buy a laptop computer from Dell. Not that I can afford one, but mine has been acting wonky. The fix-it techs tell me it is not worth fixing so if I want to continue to be on the internet I need a new computer. Granted the one was I was considering buying wasn't thousands of dollars, but it is what I felt I could afford and I have been a long-time Dell customer. After trying to talk options with someone in India, then the Philipeans, then back to India I asked if I could speak to someone in the USA and was told no... they don't have the capability to forward my call to the USA, however they could and did forward my call back and forth from India to the Phillippeans. Can't figure that one out. I have decided if I can't buy from a company here... then I might as well deal with a company headquartered in another country. I might get to speak with someone in the US?? Thus I told Dell in an email that I would not be buying from them but would look to purchase from a company not headquartered in the US... Not that it will make a bit of difference to them, but at least they know they have lost a long time customer also I will not be buying Dell. I truly do believe in buying from companies in the country in which you live, but I also feel if these companies want your business, they should also provide customer service/sales staff from your country. Seems simple enough to me. If any of you have any suggestions on an inexpensive laptop I am open to all suggestions. All I have had for the last 10 years is a Dell so I am not familiar with other computers other than an apple, but software for that computer is non existant in our area. My computer is 6.5 years old so I really think I have gotten my money's worth. LOL... Can you help me? Again I did not intend to offend anyone. Maybe I am the only one who has had this problem?